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Customer Service Experience – Scosche

I  recently purchased a Scosche IBHPK Bluetooth headphone kit at a local retailer. My plan was to use the headphones with my iPod Touch, which has Bluetooth capability onboard. In addition to the headphones, the IBHPK kit included an iPod compatible Bluetooth transmitter which gives any iPod with a standard sync port Bluetooth capability. The IBHPK kit was on sale because it was an older model.  I read some reviews on it and decided to go ahead and make the purchase.

Unfortunately the particular item I received had some issues pairing with the iPod Touch. It paired fine initially, but it would not reconnect after the Touch was taken out of range. The headset’s rechargeable battery had to be drained completely to reset it so it could be re-paired. This obviously was not going to work.

Initially I was simply going to return the item to my local retailer, but I thought I would send a note to the manufacturer to see if there was some workaround I should be trying that was not detailed in the manual. I went to the Scosche website and sent a message describing the issue with the product.

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Posted by on March 11, 2010 in Customer Service

 

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